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Refund and Returns Policy

Refund and Returns Policy

At SatPhoneStore.us, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied with your product, we offer the following return and refund policy.

1. Returns

Eligibility for Returns

  • You can return most items within 30 days of the delivery date.
  • To be eligible for a return, the item must be:
    • Unused and in the same condition as when you received it.
    • In the original packaging, including all accessories, manuals, and components.
    • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

The following items are not eligible for returns:

  • Items purchased on sale or with a discount.
  • Digital goods or software that has been downloaded.
  • Items that have been damaged after delivery due to misuse or improper handling.

2. Return Process

  1. Contact Us: To initiate a return, email us at [your support email] with your order number and details of the product you wish to return.
  2. Shipping the Item Back: Once your return is approved, we will provide you with instructions on where to send the product. You are responsible for covering the shipping costs of returning the item unless the return is due to our error (e.g., wrong or defective item).
  3. Inspecting Your Return: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refunds

Eligibility for Refunds

  • If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
  • Depending on your payment provider, the refund may take some additional time to appear on your statement.

Partial Refunds

In some cases, only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned after the 30-day return period.

4. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your support email], and we will guide you through the exchange process.

5. Shipping Costs for Returns

  • If you are returning an item due to an error on our part (e.g., wrong or defective item), we will cover the shipping costs.
  • For all other returns, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or credit card statement again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your support email].

7. Cancellations

  • You may cancel an order before it has been shipped for a full refund. If the order has already been shipped, it will be treated as a return, and the return policy will apply.

8. Contact Us

For any questions regarding refunds, returns, or exchanges, please contact our customer support at:

  • Email: support[at]globalsatellite.us
  • Phone+1 954 459 3000
  • Address: 1901 S Andrews Ave, Fort Lauderdale, FL 33316, United States